Intelswift: Top Tidio Alternative: What to Use?
Compare the features, pricing plans, user ratings and integration options of 5 similar tools to find the best Tidio alternative for your business.
Oksana, Head of Content
LinkedIn ProfileA recent report by Deloitte highlights that 81% of contact center executives are investing in AI for agent-enabling technologies to help optimize their employees’ efficiency. Most of them have already deployed AI in their companies.
This data showcases the importance of artificial intelligence – and other automation tools – for modern customer service. Tidio is one of the popular automation platforms with AI capabilities, but its high price and limitations push some customers to look for a Tidio alternative. This comprehensive article will highlight some of the best solutions you can consider in 2025 and beyond.
Best Tidio alternative: Our top 5 picks
Here are our picks for the top 5 best Tidio alternatives currently available for improved AI customer service.
Intelswift
Image source: Intelswift
Intelswift is among the best customer service automation software – designed to revolutionize how businesses interact with their customers (check out our story to learn more). It integrates into support team workflows and leverages advanced AI technologies to streamline processes, as well as analyze and visualize data. The solution allows you to provide 24/7 customer assistance, reduce response times and improve customer satisfaction.
Key Features
- AI Agents – Generate multilingual answers, qualify leads, create personalized product recommendations, automate FAQ creation, summarize conversations and schedule meetings with the help of powerful AI agents, which are very easy to train based on your existing data (documents, website content and similar).
- Live Chat – The live chat system automatically transfers customer conversations from AI bots to support agents when AI Agents encounter a knowledge gap. The human agent can also seamlessly take over any time they need to or whenever a customer asks for human intervention.
- AI Copilot – Use natural language prompts to generate forecasts, find information or run anomaly detection. The Swift AI Copilot supports your team with answers to any and all questions they may have about internal processes. The knowledge base is separate from that of the AI agents.
- Workflows – Configure customer service workflows without any coding using an intuitive, easy-to-use builder.
- Omnichannel and multilingual support – Communicate with users on multiple channels (website, WhatsApp, Telegram, etc.) with real-time chat translation into various languages.
Sounds interesting? Sign up for a free trial to access our full feature set.
Integrations
You can connect Intelswift to 120+ third-party solutions, including well-known tools such as Mailchimp, Zoho, HubSpot or Salesforce – with just one mouse click. After you set up automation workflows in Intelswift, the AI agent will trigger actions based on these workflows, such as transferring leads to your CRM, passing data to analytics tools, starting email workflows etc.
User rating
ProductHunt: 5.0
Image source: Producthunt.com
Pricing
Intelswift offers three pricing options:
- Personal – $19/month*
- Pro – $49/month
- Business – $125/month
There’s a 20% discount with annual payments and a 21-day trial that lets you test the platform’s entire feature set.
*Note that each additional seat is only $10.
Intercom
Image source: G2.com
Intercom’s platform offers a wide range of features for modern customer service needs.
See also: Intercom alternatives
Key Features
- Omnichannel messaging – Unify communication from channels such as phone, SMS, WhatsApp, Messenger or email.
- AI insights and reporting – Collect valuable data and generate AI-driven reports regarding your key support use cases and insights about common topics.
- Fin AI agent – Use an AI-powered support chatbot that lets you personalize automated interactions and uses your tone of voice.
- Help center – Offer your customers an integrated, on-brand knowledge hub with in-context answers to key questions.
- Workflows – Automate workflows with an easy-to-use, no-code drag&drop workflow builder.
Integrations
You can connect Intercom to various tools, including Jira Cloud, WhatsApp, Salesforce, Instagram, HubSpot etc. The Zapier integration provides additional options.
User Ratings
G2: 4.5
Capterra: 4.5
Image source: G2.com
Pricing
Intercom offers three pricing options:
- Essential – $39/seat/month
- Advanced – $99/seat/month
- Expert – $139/seat/month
There’s a discount for annual billing and a 14-day free trial.
Image source: Intercom.com
Zendesk
Image source: G2.com
Zendesk Support Suite is a Tidio chat alternative businesses can use to manage and improve customer support operations. It combines various tools and basic features – such as live chat, automation and AI enhancements, agent workspace etc. – to enhance the customer service experience.
See also: Zendesk alternative
Key Features
- Omnichannel messaging – Unify communication channels such as business productivity tools, WhatsApp, social media platforms etc.
- AI and automation – Resolve customer issues with the help of AI bots and use AI assistants to generate customizable replies and suggestions.
- Agent workspace – Improve team cooperation and optimize response time with a collaborative workspace and unified communication.
- Workforce engagement – Use forecasting, monitoring, real-time reporting, and automated scheduling to improve workforce efficiency and engagement.
- Help center – Provide your users with a knowledge base with AI-powered article recommendations that they can access to solve their issues without the assistance of your support teams.
- Voice – Resolve customers’ problems faster with easily manageable live calls with human employees or AI voice agents.
Integrations
You can connect Zendesk to various third-party solutions, including popular tools such as Linear, Asana, Shopify, Slack, Harvest, etc.
User Ratings
G2: 4.3
Capterra: 4.4
Image source: G2.com
Pricing
Zendesk Support Suite has the following pricing options:
- Suite Team – $55/agent/month
- Suite Growth – $89/agent/month
- Support Professional – $115/agent/month
- Support Enterprise – Custom pricing
These prices are included in annual billing (it seems to be the only option). There’s also a Suite Enterprise Plus plan listed separately – with custom pricing – which offers the most fine-tuning potential, the highest API rate limits, and enhanced disaster recovery. You can test the solution with a 14-day free trial.
Image source: Zendesk.com
HelpCrunch
Image source: G2.com
HelpCrunch is an all-in-one customer communication platform that enhances user engagement and streamlines support processes. It empowers businesses to connect with their customers in real time through live chat, email automation, and targeted messaging. The solution also integrates with communication tools (Slack, WhatsApp, etc.).
Key Features
- Chatbot – Respond to customer queries faster and offer contextual self-service thanks to an AI-enhanced chatbot on your website.
- Live chat – Communicate with customers in real time using live chat software. You can also configure rules that will govern the use of automated messages.
- Shared inbox – Use a customizable shared inbox that unifies communication channels and provides quick access to key customer data.
- Knowledge base – Enhance customer experience with an integrated knowledge base with sections and categories, as well as a widget on the website.
Integrations
HelpCrunch connects to many useful tools, such as WhatsApp, Shopify, and Slack. A Zapier integration provides additional options.
User Ratings
G2: 4.7
Capterra: 4.8
Image source: G2.com
Pricing
The HelpCrunch pricing depends on the number of users and sent emails, as well as the selected plan. You can choose from the following options:
- Basic – $11/month/team member
- Pro – $19/month/team member
- Unlimited – $465/month for unlimited team members
These prices are with monthly billing; annual payments have a 20% discount. You can also get a 14-day free trial.
Image source: HelpCrunch.com
Freshworks (Freshdesk)
Image source: Capterra.com
Freshdesk is a customer support platform designed to streamline communication and enhance the overall customer experience. The solution enables teams to handle tickets from various channels – email, chat, phone, or social media – consolidating all customer interactions in one place. It also offers automation tools, reporting analytics, and multi-channel support.
See also: Freshworks alternative
Key Features
- Omnichannel communication – Unify conversations from various channels such as email, WhatsApp, chat, social media, phone, and website.
- Ticketing – Access a unified team inbox with features such as a thank you detector, ticket field suggestion, agent collision detection, and SLA management.
- Automations – Enable time-triggered maintenance tasks, event-triggered automation, and automatic ticket assigning.
- Collaboration – Use features such as shared ticket ownership, parent-child, and linked tickets to optimize the cooperation in your support team.
- Self-service – Offer customers access to a widget, automatic solution suggestions, and an AI-powered chatbot to help them fix their problems.
Integrations
You can integrate Freshdesk with 1200+ solutions, including well-known tools such as MS Teams, Slack, Jira, Shopify, and Salesforce.
User Ratings
G2: 4.4
Capterra: 4.5
Image source: G2.com
Pricing
Freshdesk offers three modules (Customer service, IT service, and CRM), each with different pricing options. Here are the customer service plans:
- Free – for up to 2 customer support agents
- Growth – $18/agent/month
- Pro – $59/agent/month
- Enterprise – $95/agent/month
The prices above are with monthly billing (there’s a discount if you choose to pay annually). There’s a 14-day free trial.
Image source: Freshworks.com
Best customer service automation software: Comparison table
Tool name | Key features | Free trial | Pricing | Average user ranking | |
Tidio |
| 7 days | Paid options from $29/month | 4.7 | |
Intelswift |
| 21 days | From $19/month | 5.0 | |
Intercom |
| 14 days | From $29/seat/month | 4.5 | |
Zendesk |
| 14 days | From $19/agent/month | 4.3 | |
HelpCrunch |
| 14 days | From $9/agent/month | 4.75 | |
Freshdesk |
| 14 days (plus a free plan for up to 2 users) | Paid options start at $15/agent/month | 4.45 |
Conclusion
Tidio is a solid customer service automation solution, but it’s expensive, especially considering the somewhat limited integration and customization options that some users complain about. Thankfully, there are many good alternatives on the market. In our opinion, Intelswift stands out as one of the top choices.
Our solution is easy to use and integrates with over 120 third-party tools, including popular CRM systems such as Salesforce or HubSpot. It has excellent AI enhancements (including Copilot), and its live chat functionality lets you manage customer conversations and seamlessly transfer queries to human employees when necessary. With Intelswift, you get the complete package to provide top-level customer service with modern enhancements.
Want to check it out? We offer a 21-day free trial, so sign up now to check out all the features in action! You can also schedule a demo with our team.
FAQs
What is better than Tidio?
There are many good customer service tools, such as Intelswift, one of the best Tidio chat alternatives. It provides similarly advanced features at a more attractive price point.
Is Tidio worth it?
Based on user reception – yes. Tidio has high scores on G2 and Capterra (4.7 in both cases) and gets good customer reviews. However, if it doesn’t meet your needs, you can review the Tidio alternatives from our list above.
Can I use Tidio for free?
Tidio customer support software offers a 7-day free trial and a free plan for up to 50 monthly conversations.
What companies use Tidio?
Tidio is used primarily by medium-sized and big companies. They can accommodate various industries but focus on ecommerce businesses.
