6 Best LivePerson Competitors for More Efficient Customer Service

Intelswift

Image source: Intelswift

The best way to ensure efficient customer support is through tools that are smart, fast and focused on customer needs, like Intelswift.

It’s an AI-first customer service automation tool designed to optimize the whole support process—from addressing customer inquiries to boosting team productivity and improving overall customer satisfaction.

Your team can rely on AI to handle FAQs, qualify leads and deliver customized messages that resonate with each customer.

In just minutes, you can create an AI agent that fits your brand perfectly. Start by naming the agent and deciding how you want it to behave—like acting as a customer support representative. Next, you can write your own instructions or choose from pre-set options that guide the agent’s responses. For example, some of these options instruct the agent to refer to the chat history when answering and to keep responses brief.

You can also upload training materials in PDFs, CSVs or URLs that contain your business’s key information. This way, you build the agent’s knowledge base to provide accurate answers aligned with your brand’s unique needs.

The best part?

Your team gets to work alongside AI agents, ensuring every question is answered and every sales opportunity is captured.

When customers engage with the AI agent, their conversation history automatically appears in the shared inbox your teams have access to. If the AI can’t resolve a specific issue, it escalates the conversation to a human support rep, creating a ticket if they’re currently unavailable. Support reps can then take over the conversation and handle the inquiry.

Teams also have access to tools like AI-generated chat summaries, which provide a quick overview of conversations without the need to scroll through entire histories. They can also tag customers to streamline workflows. These tags are more than simple labels—they can trigger automated actions.

For example, tagging customers as “spam” or “qualified leads” can activate integration with Mailchimp and automatically send targeted emails. This way, you save time and ensure consistent and personalized customer engagement.

Speaking of personalization, Intelswift ensures your customers get exactly what they want.

Our personalization tools adjust messages and product suggestions based on users’ preferences and behavior, giving them a tailored experience every time. For example, you can send a discount to customers who abandoned their cart or offer help to those spending a long time on a specific page.

With its user-friendly interface and strong focus on AI and efficiency, Intelswift overcomes key issues LivePerson users face:

• Simple setup: Unlike LivePerson’s complex configuration, Intelswift requires no code for setup. You sign up and connect with your tools in a few clicks, and that’s it.
• Simple access to precise analytics: Intelswift offers advanced, AI-powered insights like customer preferences and purchasing patterns. It’s also easy to access all your analytics and get reports from your dashboard. This surpasses LivePerson’s limited and hard-to-navigate reporting features. 
• Transparent pricing: Intelswift provides transparent pricing with no hidden fees (see below). 

Ready to explore everything Intelswift offers?

Try it for free today – no credit card required.

Key Features

• AI Agents: Intelswift AI Agents handle tasks like answering FAQs, lead qualification, and meeting scheduling, giving you instant, hassle-free customer support. They cut down wait times, clear backlogs and stay active 24/7.
• LiveChat: With Intelswift, your customers always get the answers they need. If the AI can’t handle a question or the customer wants to speak to a human, the conversation is instantly transferred to a live agent. And if it’s outside working hours, the AI creates a ticket so your team can pick it up when they’re back online.
• AI Copilot: AI Copilot is your team’s AI-powered assistant and knowledge base. It analyzes lead conversations and uncovers patterns across all your data, including third-party sources. This way, you get a crystal clear picture of your audience. It also quickly answers your team’s questions and generates visual reports. Plus, with its ability to predict future customer behavior trends and spot anomalies in your team’s work, AI Copilot helps you make data-driven decisions for the most efficient customer service.
• Workflows: Intelswift Workflows take the hassle out of managing customer support. Automate tasks like ticket organization and email responses with a simple drag-and-drop builder. You can also prioritize tasks based on urgency—all without technical expertise.
• Omnichannel + multilingual support: Intelswift AI Agents centralize customer conversations from multiple channels, like emails, chats and social media, into one platform. They also work with multiple languages. Eliminate the chaos of juggling channels and ensure consistent support, no matter where your customers are.

Integrations

Intelswift connects with over 120 popular tools to automate workflows and simplify tasks. Whether it’s CRMs like HubSpot, Salesforce or Zoho, or analytics and data management platforms like Google Analytics and Google Sheets, you can easily link other tools to your Intelswift account using pre-built templates.

These integrations allow you to transfer leads to CRMs, trigger email campaigns and send data to analytics tools—all automatically from a single platform.

User rating

Intelswift scores 5 out of 5 stars on Producthunt.

Image source: Producthunt

Pricing

Intelswift provides transparent, upfront pricing to help you choose the right plan for your business. Here are Intelswift annual plans:

• Personal: $19/month
• Pro: $49/month
• Business: $125/month

Each additional seat costs $10.

A free trial is also available – you can access all Intelswift features for 21 days, with no credit card required.

Try Intelswift for free

Image source: Intelswift

HelpCrunch

Image source: G2

HelpCrunch is a LivePerson alternative that offers live chat, email campaigns, and a unified inbox. It also provides chatbot templates to help you create bots for gathering contact details or qualifying leads.

LivePerson offers similar features, but setting it up can be more complex. It requires custom agent workspace configurations and bot setup.

Key Features

• HelpCrunch inbox: HelpCrunch brings together all customer interactions—from chat, email, and social media—in one place.
• In-app messaging: Businesses can engage users directly within the app using customizable pop-ups and forms.
• Email campaigns: HelpCrunch allows sending automated email sequences directly from the platform.

Integrations

HelpCrunch integrates with messaging platforms like Slack, WhatsApp, and Instagram, CRM systems like HubSpot and Salesforce, e-commerce platforms like Shopify and Magento, and automation tools like Zapier and Webhooks.

User Ratings

HelpCrunch has 4.8 out of 5 on Capterra.

Image source: Capterra

Pricing

The HelpCrunch annual pricing plans are:

• Basic: $12/month
• Pro: $20/month
• Unlimited: $459/month

Image source: HelpCrunch

See also: HelpCrunch alternatives

Zendesk

Image source: G2

Zendesk connects customer interactions across email, phone, chat, and social media into one system. Its AI tools simplify workflows, and the built-in analytics offer clear insights into metrics like ticket escalations and AI effectiveness in resolving tickets. Reports are straightforward and efficient.

LivePerson users often report that the platform’s analytics and reporting tools are complicated to use, slow, and feel limited. To get the most from LivePerson’s analytics, you’ll need to create custom tags yourself, which requires coding knowledge or hiring a developer.

Key Features

• AI-powered automation: Zendesk AI routes tickets and answers common questions.
• Skills-based routing: The platform directs support tickets to the right team member based on their skills.
• Proactive messages: Users create rules that automatically send targeted messages based on customer behaviors, like visiting a specific page or spending a certain amount of time on it.

Integrations

Zendesk connects with e-commerce platforms like TikTok Shop and Shopware, CRM tools like Zoho and Capsule, development tools like GitHub, and marketing platforms like Mailchimp.

User Ratings

Zendesk scores 4.3 out of 5 stars on G2.

Source: G2

Pricing

These are annual pricing plans for Zendesk:

• Suite Team: $55/month
• Suite Growth: $89/month
• Suite Professional: $115/month
• Suite Enterprise: Custom pricing
• Build-your-own plan: $19/month for small businesses

Image source: Zendesk

See also: Zendesk alternatives

Tidio

Image source: G2

Tidio is another customer support tool option on our LivePerson alternatives list. It includes live chat software, AI chatbots, and email marketing tools. The drag-and-drop chatbot builder makes Tidio's setup simple. There are also pre-made chatbot and flow templates that automate tasks such as qualifying leads, answering FAQs, or collecting contact details without coding. As such, Tidio is much simpler to use than LivePerson.

For more advanced needs, Tidio offers Lyro, an AI chatbot for complex workflows. However, features like advanced analytics, multilingual support, and the ability to handle over 50 conversations with Lyro are only available on Tidio’s higher-priced plans.

Key Features

• Visitor tracking: Tidio provides insights into customer behavior—you can see what they’re looking for on your website so that you can respond with relevant support.
• Fallback mechanism: If the chatbot can’t handle a question, it automatically escalates the issue to a live agent.
• Conversation history: Tidio saves every chat so your customer support teams can review past interactions.

Integrations

Tidio integrates with e-commerce platforms like Shopify, WooCommerce, and Magento as well as website builders like WordPress and Wix.

User Ratings

Users rate Tidio with 4.7 out of 5 stars.

Image source: G2

Pricing

Businesses can pick from the following annual pricing options:

• Free: Up to 50 monthly conversations
• Starter: $24.17/month
• Growth: $49.17/month
• Plus: $749/month
• Premium: $2999/month

Image source: Tidio

See also: Tidio alternatives

Intercom

Image source: G2

Intercom is a customer messaging platform that combines live chat software, chatbots, and AI-driven automation tools for personalized customer interactions.

Although LivePerson also offers AI-powered automation, it’s designed to manage a high volume of customer interactions and, as such, focuses heavily on conversational AI. Intercom has a different approach. This platform emphasizes combining automation with human support. It offers more advanced features for delivering personalized messages—like customer segmentation that lets businesses send targeted messages to users based on their behavior. It also offers highly customizable workflows to suit specific business needs.

Key Features

• Targeted messaging: Intercom captures and organizes customer data to let you send personalized messages.
• Chatbots: This tool automates responses to common customer inquiries. The Fin chatbot guides customers through routine tasks and escalates complex issues to human agents.
• Roles management: Users can assign specific roles to team members and limit their access to only the tools and data they need.

Integrations

Intercom connects with CRM platforms like Salesforce, marketing tools like Marketo, and communication tools like Mailchimp to centralize and sync customer data. These integrations simplify information sharing and streamline customer interactions.

User Ratings

Intercom has 4.5 out of 5 stars on G2.

Image source: G2

Pricing

The Intercom annual plans are:

• Essential: $29/seat/month
• Advanced: $85/seat/month
• Expert: $132/seat/month

Image source: Intercom

See also: Intercom alternatives

Freshworks

Image source: Freshworks

Freshworks includes multiple tools that can be purchased separately or together under the Freshdesk Omni package. Freshchat, one of these tools, is specifically designed to boost customer communication. It includes AI chatbots, real-time messaging, and team collaboration features. It also has pre-built automation workflows for tasks like sending automated replies and routing conversations to human agents.

Compared to LivePerson, Freshchat is easier to use but lacks a fully unified experience. Agents have to open a separate tab to access the notifications center to hear alerts, which can disrupt workflows and affect the efficiency of your service.

Key Features

• Conversation assignments (IntelliAssign): Freshworks automatically assigns conversations to the most suitable team member based on their skills and workload.
• Multilingual support: Provide support in various languages.
• Freddy AI: Freddy, the AI-powered assistant, suggests responses and recommends actions for agents based on customer queries. It also analyzes customer behavior and common issues to help spot trends and predict customer needs.

Integrations

Freshworks integrates with CRM tools like Salesforce, team collaboration platforms like Slack, and e-commerce tools like Shopify.

User Ratings

Freshdesk scores 4.4 stars on G2.

Image source: G2

Pricing

Freshchat annual pricing plans:

• Free: Up to 10 agents
• Growth: $19/agent/month
• Pro: $49/agent/month
• Enterprise: $79/agent/month

Image source: Freshworks

See also: Freshworks alternatives