AI-first Customer Service Automation Software


Automate your business processes in a single place, by utilizing our integrations with over 120 applications
AI agent will create a support ticket automatically at the time it is not able to resolve complex customers issue.
No more manual lead qualification, let AI do it for you
Help your support team with AI-assisted insights and suggestions, so they can resolve customer inquiries faster and meet customer expectations. The AI copilot is trained to provide real-time suggestions and relevant information to support agents during customer interactions, improving resolution accuracy and efficiency.
Manage all customer communications in one centralized platform, and never miss a message. Consolidate messages from multiple channels (email, chat, social media) into a single interface, and ensure comprehensive customer interaction tracking.
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Train your intelligent virtual assistants to handle routine inquiries, freeing your team to focus on complex issues. AI-powered chatbots automatically respond to common customer questions, reducing response times and workload on human agents.
Build powerful automations with our no code visual builder.
Maximize productivity with an AI-enhanced livechat.
Discover anomalies in your daily conversations, find patterns, and make only data-driven decisions

Customers, Agents, and Leaders
Empowered by AI

Get a demo
FOR CUSTOMERS

Instant support, unmatched service

AI agents
Tickets
FOR SUPPORT AGENTS

Empower your support team with the tools they need

FOR SUPPORT LEADERS

Optimize your support operations with advanced automation

AI Insights

Real business outcomes

30%

reduction in operating costs

90%

issues resolved by AI

25%

customer satisfaction boost

10x

conversion vs traditional digital

Level Up Your Customer Service With AI

We are the ultimate painkiller for businesses trying to bring AI into their marketing, sales, and support
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Our Blog

Explore our latest content on customer service automations, AI, chatbots, and many more.
Top Freshworks Alternatives: Our Picks for Customer Service Automation
ARTICLE
Top Freshworks Alternatives: Our Picks for Customer Service Automation

Compare features, pricing options, user ratings and integrations of the 10 best Freshworks alternatives on the market to learn which suits your business

Oct 30, 2024 · 15 min read
15 Best Customer Service Automation Software
ARTICLE
15 Best Customer Service Automation Software

Discover the 15 best customer service automation software solutions – features, pricing, integrations and ratings compared.

Oct 28, 2024 · 15 min read
12 Best Intercom Alternatives For Customer Support in 2024
ARTICLE
12 Best Intercom Alternatives For Customer Support in 2024

Looking for Intercom alternatives to boost customer support? Here’s an overview of the top 12 picks to help you find the best one for your business

Oct 25, 2024 · 15 min read

Frequently asked questions

What is customer service automation software?

Customer service automation software uses AI and machine learning to streamline support processes, handle routine inquiries, and assist human customer service agents in providing faster, more efficient customer service.

By automating routine tasks, providing quick responses, and empowering agents with AI-assisted insights, Intelswift helps businesses deliver more personalized and efficient customer service, leading to higher satisfaction rates.

Yes, Intelswift is designed to seamlessly integrate with popular CRM systems and support tools, ensuring a smooth transition and enhanced functionality for your existing workflows.

The benefits of automating your customer service include cost reduction, 24/7 support, and fewer human errors.

The drawbacks of automating customer service mostly revolve around the fact that not all issues can be solved with AI customer support, and some users prefer a human agent. However, you can always include a “contact a human agent” option in your pipeline to address these issues.

To automate your customer service, you need to decide which tasks and processes can be streamlined by automation. Then choose a customer service automation software like Intelswift to create your workflows and AI agents.

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3rd place — recognized as one of the top products on Product Hunt
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