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Jan 07, 2025 · 10 min readPowerful workflows that fuel your team’s impact
Create exceptional customer experiences with Intelswift’s easy-to-use, no-code workflow builder. Take complete control of your conversations and deliver a seamless customer experience that feels effortless for you and your customers.
Automate with ready-to-use templates
Use templates to automate key support actions: let the AI Agent handle first responses, greet customers before they reach out, collect contact details upfront, or request feedback after a conversation. Customize workflows to fit your process and ensure smooth, consistent communication.
Escalation Management
While AI agents handle Level 1 support, complex cases are seamlessly escalated to the right experts for resolution. This shields your team from repetitive tasks and burnout.
Create automations with ease
Intelswift Workflows builder is a visual board where you can easily define triggers, rules and steps for specific points in your customer journey.
Customize workflows to fit your needs
Make Intelswift Workflows work for your customer service automation needs:
Messages
Craft personalized welcome greetings that match your brand’s tone of voice.
Buttons
Customize button labels to help visitors get solutions from AI Agents and save time.
Tags
Categorize conversations, segment your audience and trigger email automation.
Ticket creation
Automatically create tickets by AI Agent when no human agent is available.
Data collection
Capture essential customer details to keep your CRM rich and up-to-date.
Media
Enhance interactions by including images, videos, or helpful links in AI responses.
AI replies
Configure AI Agents for L1 or even L2+ customer support. Use the 'Missing Data' section to expand your knowledge base and reduce escalations.
Smooth conversations on all channels
One workflow can connect different departments, coordinating interactions across teams. Schedule meetings, create deals in your CRM, and automate customer engagement and business processes for greater efficiency. Easily set up conversation triggers and manage AI Agent responses on platforms like Facebook, Instagram, Telegram, WhatsApp, and others.
Why choose Intelswift?
24/7 multilingual support
Always-on support in multiple languages for global customers.
Seamless Human Hand Off
Effortlessly transition from AI to human agents for personalized service.
Private and secured AI
Your data stays private with secure, AI-powered solutions.
Omnichannel customer service
Sync all your customer touchpoints in one platform.
Enterprise-grade quality
Scalable solutions built for the demands of large organizations.
Pre-built workflow templates
Ready-to-use templates for faster implementation and efficiency.
Our Blog
Explore our latest content on customer service automations, AI, chatbots, and many more.
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Jan 02, 2025 · 16 min readFrequently asked questions
Still have questions? Feel free to reach out to us via email: support@intelswift.com
What are the 5 steps of workflow?
In the first step, you determine what will trigger the customer service workflow. Next, you plan the sequence of actions. In the third step, the system starts executing the planned path. As it progresses, you monitor everything to ensure smooth operation—which is the fourth step. The last one is when the goal is reached and customers get the help they need.
What is a customer service workflow example?
The four main components of customer service analytics are data collection, analysis, data organization and customer service reports management.
What are the four types of customer analytics?
The four types of customer analytics are descriptive, predictive analytics, diagnostic and prescriptive analytics.
What are examples of customer analytics?
Examples of customer analytics are conversation tracking, AI agent performance monitoring and customer feedback and sentiment analysis. With Intelswift Advanced AI Analytics, managers can also access ready-made templates to create custom dashboards in just two minutes—saving hours of reporting time. Gain actionable insights, improve customer service and transform your support effortlessly with Intelswift.
What is AI in analytics?
AI in data analytics simplifies tracking and understanding your data. Swift AI Copilot organizes interactions across channels, agents, and projects, analyzing context and performance. It automatically compares reports against set benchmarks or project standards, providing managers with a clear, text-based summary alongside detailed visualizations for faster, data-driven decisions.
How do you write a service report with Intelswift?
Intelswift makes service reporting effortless with intuitive tools to filter and visualize data. With features like customizable timeframes, sentiment and status filters and dynamic visualizations, you can create reports that clearly showcase key trends and performance metrics. Highlight details such as services provided, team contributions and outcomes to deliver comprehensive, professional reports in minutes.
