Top 10 HelpCrunch Alternatives Reviewed

Intelswift

Image source: Intelswift

With Intelswift, we’ve set out to create one of the best customer service automation software solutions on the market (read our story to learn what inspired us). Our platform is an AI-first solution that helps customer support representatives answer all queries from one place with the help of advanced AI Agents. We give you tools to visualize and analyze data, significantly reduce response times and provide 24/7 customer assistance. Intelswift also improves your human agents’ productivity by giving them access to conversation summaries and a smart, responsive knowledge base.

Key Features

• AI Agents – Intelswift AI chatbots handle conversations with customers, create personalized product recommendations, answer FAQs, schedule meetings and help you qualify leads. AI agents are easy to train based on your existing data (documents, website content and similar). They adapt to your company’s voice, learn on successfully solved issues and identify knowledge gaps for you to fill in later.
• Live Chat – Seamlessly transfer queries from AI-powered chatbots to customer support agents when the AI agent doesn’t know how to solve an issue. This is done automatically, but employees can also decide to take over at any time. A conversation summary will let them understand the topic without reading through all interactions and notifications help them get to clients quickly.
• AI Copilot – Our Swift AI Copilot supports agents by providing reply suggestions and helping them find information in your internal operations or customer service knowledge base. Copilot is trained on documents, articles or even posts on internal and external forums – whatever URL you provide. On top of answers, it also gives you their sources, ensuring credibility. Leaders can generate forecasts and insights or detect anomalies in customer support data using natural language prompts.
• Workflows – Use our intuitive no-code builder to configure customer service workflows.
• Omnichannel and multilingual support – Reach customers on whichever channel (website, WhatsApp, Telegram etc.) and language they prefer from one, clear dashboard that completely eliminates the chaos of handling multiple inboxes. Intelswift also works in multiple languages, so you can comfortably grow and evolve into a truly global company.

Interested? Sign up for a free trial to check all our features in action.

Integrations

Intelswift integrates with over 120 tools, such as HubSpot, Mailchimp, Zoho and Salesforce – and all it takes is a single mouse click. Once you configure automation workflows on our platform, the AI agent will trigger actions based on these workflows (passing leads to a CRM system or data to analytics solutions, starting email workflow and so on).

User rating

ProductHunt: 5.0

Image source: Producthunt

Pricing

Intelswift offers the following pricing options:

• Personal – $19/month (each additional seat is only $10)
• Pro – $49/month
• Business – $125/month

We offer a 21-day free trial, and you can also get a 20% discount with annual payments.

Image source: Intelswift

Freshworks

Image source: G2.com

Freshdesk is a customer support platform that optimizes the customer service experience. It has various tools that improve and unify communication across multiple channels, such as phone, email, chat and social media. Freshdesk also has a centralized dashboard for customer tickets and conversations.

See also: Top Freshworks Alternatives

Key Features

• Omnichannel communication – Freshworks aggregates communication channels such as phone, website, WhatsApp, email, chat and social media.
• Freddy AI – These AI-powered chatbots and assistants are good for both human agents (for sentiment analysis, automating tasks and providing information relevant to the conversation) and support leaders (insights and on-demand analytics for metrics such as first response time, CSAT etc).
• Ticketing – Freshworks has a unified inbox with shared ticket ownership, parent-child tickets, linked tickets, agent detection, SLA management, ticket field suggestions and a thank you detector.
• Self-service – Users can create a knowledge base and configure AI-powered bots to offer automatic suggestions and email replies.

Integrations

Freshdesk connects to over 1,200 other tools, such as Salesforce, Slack, MS Teams, Shopify, Atlassian Jira and others.

User Ratings

G2: 4.4

Capterra: 4.5

Image source: G2.com

Pricing

Freshdesk offers the following plans:

• Free – for up to 2 agents
• Growth – $18/agent/month
• Pro – $59/agent/month
• Enterprise – $95/agent/month

There’s a discount with annual billing. You can also use a 14-day free trial.

Freshworks.com

Intercom

Image source: G2.com

Intercom is a customer communication platform and a Tidio alternative that integrates messaging, chat, and email channels. It has AI-powered chatbots that allow companies to engage with their customers more effectively. The solution also includes other tools, such as a workflow builder and AI Copilot assistant for employees.

See also: 12 Best Intercom Alternatives

Key Features

• Omnichannel messaging – Intercom lets you answer communication from multiple channels, such as SMS, phone, Messenger, WhatsApp, and email.
• AI insights and reporting – A robust reporting system monitors data (e.g., number of conversations, first response time, time to close, engagement metrics) and generates AI-powered reports.
• Fin AI agent – Users can configure AI-powered chatbots that use their tone of voice, access specified sources, and communicate with customers in a human-like manner.
• Fin AI Copilot – Agents get an AI assistant that generates replies and provides advice and information using internal and external sources.
• Help center – Users get access to an on-brand external knowledge base for context-based answers to their questions.
• Workflows – The no-code workflow builder automates repetitive tasks based on predefined conditions, rules, and triggers.

Integrations

Intercom integrates with over 450 solutions, such as WhatsApp, Salesforce, Jira Cloud, HubSpot, and Instagram. There’s also a Zapier integration for more options.

User Ratings

G2: 4.5

Capterra: 4.5

Image source: G2.com

Pricing

You can choose between the following plans:

• Essential – $39/seat/month
• Advanced – $99/seat/month
• Expert – $139/seat/month

The solution offers a 14-day free trial. There’s also a discount with annual billing.

Image source: Intercom

Zendesk

Image source: G2.com

Zendesk Support Suite is a comprehensive customer service platform that improves the support experience for businesses and their customers. It encompasses a range of tools that enhance communication, ticket management, and customer engagement.

See also: Zendesk alternative: Top 8 Choices

Key Features

• AI agents – AI bots are connected to the knowledge base and can interact with customers. They support multiple languages and can be used across messaging channels (mobile, social media, website, email).
• AI Copilot – Employees get AI assistants that generate customizable replies and insights with additional information and context during conversations.
• Agent workspace – Agents get a collaborative workspace to help them cooperate, track conversation updates, and optimize response times.
• Workforce engagement – Users can monitor their workforce in real time, forecast support needs, and automate scheduling.
• Help center – The intuitive knowledge base software can be used to create an information hub with AI-powered article recommendations.
• Voice – Voice communication is integrated with other channels and operated by AI bots and human agents (with smooth switching when necessary).

Integrations

Zendesk Support Suite integrates with many other tools, such as Slack, Trello, Notion, Shopify, Linear, Asana, etc.

User Ratings

G2: 4.3

Capterra: 4.4

Image source: G2.com

Pricing

Zendesk offers five pricing options:

• Suite Team – $55/agent/month
• Suite Growth – $89/agent/month
• Suite Professional – $115/agent/month
• Suite Enterprise – Custom pricing
• Suite Enterprise Plus – Custom pricing

These prices are with annual billing (no monthly payment option). The company offers a 14-day free trial and a build-your-own plan option starting at $19.

Image source: Zendesk.com

LivePerson

Image source: G2.com

LivePerson is a conversational commerce platform that enables brands to engage with their customers in real time through messaging and AI chat solutions. The platform automates responses to common inquiries while allowing human intervention when necessary.

See also: LivePerson competitors

Key Features

• Omnichannel communication – Users can reach customers through multiple channels such as the website, email, SMS, Apple Messages for Business, WhatsApp, and Messenger.
• AI chatbots – You can use a no-code conversation builder to configure custom AI agents and allow seamless switching between them and human employees.
• AI Copilot – Human agents can use a smart assistant to generate or improve responses, create summaries, and translate messages in real time.
• Reporting – Generate conversation reports and insights. Analyze chat flows, agent focus time, customer satisfaction, and more.

Integrations

LivePerson connects to third-party tools like Microsoft Dynamics, Zendesk, NetSuite, and Salesforce.

User Ratings

G2: 4.2

Capterra: 4.4

Image source: G2.com

Pricing

LivePerson has three pricing plans – Bronze, Silver, and Gold. However, the company doesn’t provide pricing details on the website.

Image source: LivePerson.com

Drift

Image source: blog.voc.ai

Drift is a conversational marketing platform that enhances customer engagement through real-time communication. It helps businesses connect with potential customers and provide personalized experiences that make customers feel valued and unique. Drift also provides some original features, such as conversational landing pages.

Key Features

• Live chat – Users can communicate with customers in real time and set up notifications that alert sales agents when one of their accounts visits the website.
• AI bots – You can enable self-optimizing chatbots trained on your content (blog posts, knowledge base articles, website information) to offer consistent, on-brand, 24/7 support.
• Email – Drift lets you automatically sort email messages and assign responses to team members to make follow-ups easier and faster.
• Conversational landing pages – These are chat-focused pages you can make without coding to optimize marketing efforts.
• Reporting – This shows customer interaction and sales cycle data (close rate, pipeline opportunities percentage, etc.).

Integrations

Drift connects with third-party solutions, such as Google Marketing Platform, Microsoft Teams, RollWorks, Clearbit, etc.

User Ratings

G2: 4.4

Capterra: 4.5

Image source: Capterra.com

Pricing

Drift offers two plans – Advanced and Premier. However, the website doesn’t provide pricing details.

Image source: Salesloft.com

Help Scout

Image source: G2.com

Help Scout is customer service software that optimizes how companies interact with their customers. It aggregates communication channels (email, chat, social media, voice) and provides various useful features like the shared inbox, which enables multiple team members to collaborate on customer support tickets.

Key Features

• Messages – On-demand, live or async communication options and reduced support volume with proactive messaging.
• AI – Users can generate or improve chat replies and email responses, configure AI bots, summarize conversations, etc.
• Shared inbox – This covers multiple communication channels in one inbox. Conversations can be assigned to specific team members.
• Self-service – Help Scout helps to create a help center and FAQs for solving customer problems and reducing the number of support queries.
• Collaboration – Teams get tools like assignments, mentions, and a collision-free inbox to eliminate friction and help them cooperate.
• Insights and analytics – These are useful for monitoring metrics (employee productivity, customer satisfaction, etc.) and generating reports.

Integrations

This HelpCrunch alternative integrates with 100+ tools, such as HubSpot, Salesforce, Atlassian Jira, WooCommerce, Messenger, Mixpanel, and Mailchimp. A Zapier connection provides additional options.

User Ratings

G2: 4.4

Capterra: 4.6

Image source: G2.com

Pricing

Help Scout offers four plans:

• Free – up to 50 monthly contacts
• Standard – $55/month
• Plus – $83/month
• Pro – Custom

The pricing depends on the number of contacts (the prices above are for 100, except for Pro, which starts at 1000). There’s a 15-day free trial and a discount with annual billing.

Image source: Helpscout.com

Kustomer

Image source: G2.com

Kustomer is an omnichannel customer support desk software that helps businesses engage with clients. It provides tools for managing customer interactions across multiple channels, including email, chat, and social media. It also includes a specialized, built-in CRM and user management system for customer service operations.

Key Features

• Omnichannel – Connects channels (SMS, email, chat, voice, social media) and manages these communications on one platform.
• CRM – The specialized CRM system for customer service automates processes and manages data.
• AI Copilot – Kustomer gives instant responses, extends messages, and provides action recommendations.
• AI agent studio – You can configure AI chatbots using ready-made role templates and no-code tools to customize the language, tone, voice, and more.
• Workflows – This tool lets you build context-powered automation with conditional branching.

Integrations

You can connect Kustomer to various solutions, such as RingCentral, MessageBird, Slack, Atlassian Jira, Fullstory, or Salesforce.

User Ratings

G2: 4.4

Capterra: 4.6

Image source: Capterra.com

Pricing

With Kustomer, you can choose between either seat-based or usage-based pricing plans. There are two seat-based options:

• Enterprise – $89/month/user
• Ultimate – $139/month/user

There are also three usage-based plans – Professional AI, Enterprise AI, and Ultimate AI – but the website doesn’t specify pricing details.

Image source: Kustomer.com

Sprinklr

Image source: G2.com

Sprinklr is a comprehensive customer experience management platform that allows companies to manage their social media, marketing, advertising, and customer service efforts simultaneously. The solution has omnichannel capabilities and useful AI enhancements.

Key Features

• Omnichannel support – Sprinklr unifies communication across all channels (social media, chat, voice, email) using one solution with AI-powered routing and profile history.
• Conversational AI – The tool includes configurable AI bots with an easy-to-use, no-code dialogue builder based on natural language prompts.
• Live chat – You can give your customers 24/7 assistance via an integrated live chat available on websites and mobile apps.
• AI Agent assist – AI assistants generate case summaries, content suggestions, recommendations, and sentiment analysis.
• Conversational IVR – Smart voice supports automated conversation routing.

Integrations

Sprinklr offers integration options, such as Salesforce, Microsoft Power BI, Microsoft Dynamics 365, Okta, Adobe Analytics, and ServiceNow.

User Ratings

G2: 4.3

Capterra: 4.2

Image source: G2.com

Pricing

Sprinklr has the following pricing options:

• Self-serve customer service solution – $249/seat/month
• Custom CCaaS solution – custom pricing

The above prices are with monthly billing (there’s a 20% discount if you pay annually). You can also use a 30-day free trial.

Image source: Sprinklr.com

Trengo

Image source: G2.com

The last on our HelpCrunch alternatives list is Trengo – a communication platform for simplifying and optimizing customer interactions across channels. It integrates messaging apps (WhatsApp, Facebook Messenger, email, etc.) into a single interface for easy access and provides automation options and AI-powered tools, such as AI bots and journeys.

Key Features

• Multichannel inbox – Trengo aggregates communication from multiple channels and provides the customer support team with a single place to access key information.
• AI HelpMate – The AI-powered bots handle recurring conversations in 26 languages on email chat and messaging apps. The assistant also gives message suggestions.
• Automated workflows – Users can create workflows on different channels (email, WhatsApp, website live chats, etc.) and automate ticket routing.
• AI Journeys – These can be set up without coding. Trengo’s journeys offer multiple language support, automated conversation routing, and AI translations.
• Reports – The AI-powered reporting tools analyze the funnel and identify pain points and problems.

Integrations

Trengo integrates with nearly 20 tools, including HubSpot, Salesforce, Shopify, Shopware, Copper, Wix, and Zoho CRM.

User Ratings

G2: 4.3

Capterra: 4.1

Image source: Capterra.com

Pricing

Trengo has four plans with different features and integrations and user/conversation limits (you can also pay for additional users and conversations):

• Essential – $133/month
• Boost – $196/month
• Pro – $329/month
• Enterprise – Custom pricing

The prices above are with monthly billing; there’s a 20% discount with annual payments. The company also offers a 7-day free trial.

Image source: Trengo.com