5 Best ChatBot Alternatives To Try in 2025

Intelswift

Image source: Intelswift

Intelswift is customer service automation software that uses artificial intelligence and machine learning to automate support processes. It addresses customer inquiries, increases team productivity and improves customer satisfaction.

Our AI technology has natural language processing capabilities and can unburden your team by answering FAQs, qualifying leads and providing customized messages that resonate with each customer.

You can create an AI agent perfectly suited to your brand, which takes only a few minutes. Name your agent and tell it what role it should take – e.g., act like a customer support representative. Then, select pre-set options that will frame the agent's responses or create your own instructions. For example, you can order the agent to refer to the chat history when providing an answer or keep replies short and to the point.

Upload training materials, including your business's key information, in PDFs, CSVs or URLs and train the agent to provide accurate answers in tune with your brand's specific needs.

When customers interact with the AI agent, their conversation is automatically recorded and displayed in the shared inbox your team has access to. If there's an issue the AI can't resolve, it hands off the conversation to a human agent or creates a ticket if they're unavailable at the moment. Support representatives can step in at any time to manage the conversation and address the inquiry.

Teams can also view AI-generated chat summaries – instead of scrolling through entire histories, they get a quick overview of conversations.

They may also streamline workflows by tagging customers. These labels come in handy for automation based on customer or lead segments.

For example, when you tag customers as “qualified leads” you can trigger Mailchimp integrations to send tailored emails automatically.

Intelswift provides personalization tools to ensure your customers get exactly what they expect. Based on their preferences and behavior, these tools adjust messages, ensuring a tailored experience every time. For example, you might send a discount to cart-abandoning customers or offer support to visitors browsing a page for too long.

Key Features

• AI Agents: AI agents automate repetitive tasks like answering FAQs. They can also handle lead qualification, generate conversation summaries, schedule meetings, provide personalized product recommendations, respond in any language and offer 24/7 support.
• LiveChat: If the chatbot is unable to answer a question or if a customer requests human assistance, the conversation transitions to a live agent. They immediately receive a notification to take over, with a conversation summary for context.
• AI Copilot: Our AI Copilot improves team productivity and provides actionable data insights for leaders. This tool learns on your knowledge base (which you can upload or link to with just a few clicks). Next, just type in your question using natural language, and the Swift Copilot will answer, sources included. It creates data-rich visualizations, forecasts trends, detects anomalies and provides answer suggestions. Simply prompt the AI Copilot, and it will transform your data into valuable, quickly accessible insights.
• Workflows: Simplify customer support by automating tasks like ticket management and email responses. Use an intuitive visual workflow builder to organize and prioritize the tickets based on urgency or notes – no coding or technical expertise required.
• Omnichannel + multilingual support: We offer omnichannel support – all live agents work within our platform while customers can communicate via various channels (e.g., Web widget, WhatsApp, Telegram etc.) and in multiple languages.

Curious to try? Start with a free 21-day trial of the Business Plan, unlocking full access to all Intelswift features.

Integrations

Intelswift integrates with over 120 popular software platforms, including HubSpot, Salesforce, Zoho and Mailchimp. Users can build automation workflows that connect directly to their existing tools. With these integrations, the AI Agent can transfer leads to a linked CRM, initiate email campaigns or share data with external analytics systems. The possibilities are virtually limitless, depending on your company’s tech stack.

User rating

Intelswift was rated 5.0 on Producthunt.

Image source: Producthunt

Pricing

Our pricing is transparent and straightforward. You can choose a plan to suit your business at any stage – whether you're just starting or scaling up:

• Personal: $19/month
• Pro: $49/month
• Business: $125/month

Additional seats are just $10 each. Plus, enjoy a 20% discount when you choose annual billing.

Tidio

Image source: Capterra

Tidio is a customer service platform for small and medium-sized enterprises. It integrates various functionalities such as live chat, AI chat, and support ticketing to improve customer engagement and facilitate support processes.

However, Tidio’s AI has limitations in depth and personalization. Intelswift provides more sophisticated AI features, including enhanced natural language capabilities that allow for a more nuanced understanding of customer inquiries.

Key Features

• Canned responses: Users can create a library of pre-written live chat responses for common inquiries, enabling faster replies during chats.
• Lyro AI Chatbot: Lyro utilizes advanced natural language processing to engage in human-like conversations. It understands and responds to customer inquiries effectively.
• Multi-channel integration: Tidio consolidates communications across various platforms, including email and social media, into a single dashboard.
• Visitor insights: Users can access detailed information about website visitors, including their location, device type, and browsing history.

Integrations

Tidio connects with various platforms, including:

• E-commerce tools – These integrations help increase sales by providing immediate support during the shopping experience.
• Marketing and email tools – These allow for collecting and managing leads generated through Tidio's chat features.
• Social media platforms – This connector helps manage customer interactions from multiple sources and analytics.

Tidio is rated 4.7/5 on Capterra.

Image source: Capterra

Pricing

These are the monthly pricing options for Tidio:

• Free: Up to 50 monthly conversations
• Starter: $29/month
• Growth: $59/month
• Plus: $749/month
• Premium: $2999/month

These prices reflect monthly billing. When choosing annual billing, you get 2 months free.

Image source: Tidio

Read also: Top Tidio alternative: What to use?

Chatling

Image source: G2

Chatling uses advanced AI models to help businesses improve their customer support and engagement. It uses artificial intelligence to provide instant, personalized responses to customer inquiries. The platform is capable of handling high volumes of interactions simultaneously.

The tool’s primary focus is on chat functionalities. Intelswift goes a step further and offers a range of digital engineering services, including advanced analytics, machine learning, and predictive modeling.

Key Features

• Personalized AI chatbots: Chatbots learn from a business's website content, documents, and knowledge bases to provide answers tailored to specific customer queries.
• Multiple languages: The platform supports over 85 languages, catering to a diverse customer base and providing localized interactions.
• Multiple AI models: Your chatbot can be powered by various AI models, such as GPT-3.5, GPT-4, and Claude.

Integrations

Chatling integrates with automation tools like Zapier and n8n to help businesses create tailored workflows. You can also connect it with communication platforms like WhatsApp and Discord to provide instant support across multiple channels. Integration with CRM systems like HubSpot ensures effective management of customer interactions.

User Ratings

Chatling is rated 4.3/5 on G2.

Image source: G2

Pricing

These are the monthly pricing options for Chatling:

• Free
• Starter: $25/month
• Ultimate: $99/month

These rates show monthly billing. If you choose annual pricing, you can get two months free.

Image source: Chatling

Intercom

Image source: Capterra

Intercom is a customer service platform that facilitates customer communication with businesses. It offers various tools and features to improve customer engagement, deliver personalized support, and drive business growth.

With Intercom, businesses can engage customers across multiple channels, including live chat, email, in-app messaging, and social media. The platform includes automation tools such as chatbots and workflows to handle routine inquiries, freeing up human agents for more complex tasks. It also offers customer segmentation and targeting capabilities, letting businesses send tailored messages and support at the right moment.

However, the Intercom set-up process is rather complex. Intelswift offers a more intuitive and easier-to-navigate interface.

Key Features

• Shared inbox: Intercom brings together all customer conversations into a single inbox. The inbox uses AI capabilities to summarize conversations, compose responses, and autofill ticket details.
• Customer segmentation: Businesses can create tailored segments based on specific attributes such as user behavior, demographics, and subscription details (e.g., plan type, trial status).
• Fin AI Agent: It combines human-like capabilities with AI efficiency to manage customer interactions across various channels, including email, live chat, SMS, and social media. Administrators can customize Fin's tone of voice and response length, enhancing the personalization of customer interactions.

Integrations

Intercom integrates with the following types of tools:

• CRMs like Salesforce and HubSpot to centralize customer data.
• Communication tools like Slack and NUACOM to enable faster responses and swift transitions between different modes of communication (e.g., chat-to-voice interaction).
• Automation tools like Zapier to automate routine tasks.

User Ratings

Intercom is rated 4.5 on Capterra.

Image source: G2

Pricing

These are the monthly pricing options for Intercom:

• Essential: $39
• Advanced: $99
• Expert: $139

These prices show monthly billing. Choosing annual billing lets you save up to $1,584 a year.

You can try all Intercom features for free with their 14-day trial.

Image source: Intercom

Read also: 12 Best Intercom Alternatives

Chatbase

Image source: Capterra

Chatbase lets users create a ChatGPT-powered chatbot that reflects the brand’s personality. You can train your chatbot offline by uploading Word documents, PDFs, and other text files or using plain text from emails and messages by simply copy-pasting. Your chatbot can also crawl your website to provide accurate answers to customer support queries, ensuring a well-rounded and responsive experience. Compared to Chatbase, Intelswift provides a broader range of digital services beyond just chatbot functionalities, including advanced analytics and machine learning.

Key Features

• Multiple data sources: Businesses can train their chatbots by importing data from multiple sources, like customer support tickets, user feedback, website data, and social media feeds.
• Customizations: The chatbot's personality can be adjusted through specific instructions that clarify its role, such as being a sales agent or a customer support representative. This includes defining how it should respond to unknown queries.
• Auto retain: The chatbot can be set to update its knowledge base automatically according to new inputs.

Integrations

Chatbase connects with data management tools to consolidate information from various sources, automation platforms like Zapier and Albato to automate workflows, and e-commerce platforms like Shopify and Squarespace, letting chatbots manage customer inquiries related to products and orders from internet stores.

User Ratings

Chatbase is rated 4.3/5 on Capterra.

Image source: Capterra

Pricing

The monthly cost of using Chatbase is as follows:

• Free version
• Hobby: $19
• Standard: $99
• Unlimited: $399

By choosing an annual subscription, you get 2 months free.

Image source: Chatbase