Leaders often overestimate how much consumers trust their business – a PWC study from 2024 shows a whooping 60% gap between the leader and consumer trust levels. It means you probably have much less space for customer service errors than anticipated. To improve your business’s position and meet customer expectations, you can invest in good communication and automation tools. But how to find the right ones for your scenario?
Well, read on – because in this article, we’ll highlight the best customer service automation software solutions on the market in 2024 and beyond.
Intelswift
Image source: Intelswift
Intelswift is a customer service automation tool that integrates into support team workflows and automates repetitive tasks. It helps businesses respond to customers swiftly and professionally. The platform’s AI features can aid users in various ways, like generating data-rich visualizations and forecasts, identifying anomalies etc.
Key Features
Integrations
Intelswift offers 120+ integration options, including popular software such as Hubspot, Salesforce, Zoho, Mailchimp etc. You can set up automation workflows inside our platform, and the AI agent will transfer leads to connected CRM, trigger email workflows to pass data to external analytics tools, and so on.
User rating
Intelswift doesn’t have ratings on G2 or Capterra yet but has a perfect 5.0 score on Producthunt. You can learn more about our company and solution here.
Image source: Producthunt
Pricing
Intelswift offers three pricing plans:
You can get a 20% discount with annual billing. There’s also a 21-day trial with access to the complete feature set.
All plans include 1 seat. You can add extra seats and extra conversations at any time. It costs $10 per seat and $7 per 100 conversations.
Image source: Intelswift
Intercom
Image source: G2
Intercom is a customer service software that focuses on AI enhancements to help businesses optimize their customer support processes.
See also: Intercom alternatives
Key Features
Integrations
Connect Intercom to solutions like Jira Cloud, Stripe, WhatsApp, Instagram, Salesforce, HubSpot, etc. Zapier integration offers more options.
User ratings
G2: 4.5
Capterra: 4.5
Image source: G2
Pricing
Intercom offers three plans:
Essential – $39/seat/month
Advanced – $99/seat/month
Expert – $139/seat/month
You can get a discount with yearly billing (the amount depends on the plan). Also, Intercom offers a 14-day free trial.
Image source: Intercom
Trengo
Image source: G2
Trengo is a customer engagement platform that integrates various communication channels in one collaborative space and offers several functional AI enhancements.
Key Features
Integrations
Trengo offers integrations with over 20 known solutions, such as Shopify, HubSpot, Salesforce, and Wix.
User ratings
G2: 4.3
Capterra: 4.1
Image source: G2
Pricing
Trengo offers three plans, with prices based on the number of users, integrations, and available features:
These prices are with monthly billing. There’s a 7-day free trial and a 20% discount if you decide to pay annually.
Image source: Trengo
Customerly
Image source: GetApp
Customerly is a messaging platform that provides a help desk, a chat (text and video) you can integrate with your other systems, and some practical AI enhancements.
Key Features
Integrations
Customerly offers several useful integration options, including WordPress (through a plugin), MailMunch, and Front. The tool also provides a Zapier connection.
User ratings
G2: 4.2
Capterra: 4.6
Image source: G2
Pricing
Customerly’s price depends on the monthly active users and emails sent. There are four pricing plans:
You get a discount with yearly payments, and there’s also a 14-day free trial. Note that this is an Irish-based company, and prices are only available in EUR.
Image source: Customerly
Kustomer
Image source: G2
Kustomer is a comprehensive customer service platform with a built-in CRM system. It provides standard features such as chatbots, omnichannel support, and some AI tools (Copilot, AI-driven chatbots).
Key Features
Integrations
Kustomer offers many useful integrations, including Shopify, RingCentral, MessageBird, Fullstory, Salesforce, Jira, and Slack.
User ratings
G2: 4.4
Capterra: 4.6
Image source: G2
Pricing
Kustomer has two pricing options:
Image source: Kustomer
Freshworks (Freshdesk)
Image source: G2
Freshdesk (a product of a company called Freshworks) is a customer service automation solution that helps companies optimize customer support operations. It’s multichannel and offers solid automation features and AI enhancements.
See also: Frameworks alternatives
Key Features
Integrations
Freshdesk integrates with over 1200 other tools, including Playvox, Slack, MS Teams, Shopify, Salesforce and Jira.
User ratings
G2: 4.4
Capterra: 4.5
Image source: Capterra
Pricing
Freshdesk consists of several products with different pricing options. The one most comparable to other positions on our list is the Customer Service Suite with three plans:
There’s also a 14-day free trial and discount with annual billing.
Image source: Freshdesk
HelpCrunch
Image source: G2
HelpCrunch is a customer communication platform designed for support and marketing purposes. It offers live chat, omnichannel support, shared inbox, self-service features and email marketing tools. As with most other platforms nowadays, there are also AI enhancements and automation options available.
Key Features
Integrations
HelpCrunch offers many useful integrations, including Slack, WordPress, WhatsApp and Shopify. It also provides a Zapier integration for even more options.
User ratings
G2: 4.7
Capterra: 4.8
Image source: G2
Pricing
HelpCrunch has three pricing plans with different feature sets, but the price also depends on the number of team members who will be using the platform and the number of sent emails.
There’s a 20% discount with annual billing. The company also offers a 14-day free trial.
Image source: HelpCrunch
Chatfuel
Image source: G2
Chatfuel is a no-code tool for automating customer support and sale interactions. It allows you to create AI-powered chatbots for Facebook Messenger, Instagram and WhatsApp.
Key Features
Integrations
Chatfuel connects with several tools like Stripe, Calendly, Shopify, Google Sheets and HubSpot. There’s also a Zapier integration.
User ratings
G2: 4.4
Capterra:4.4
Image source: G2
Pricing
Chatfuel offers separate pricing plans depending on the communication channels you want to use. Here are the options for Facebook and Instagram:
Image source: Chatfuel
And here are the plans for WhatsApp communication:
There’s also a 7-day free trial.
Image source: Chatfuel
WotNot
Image source: G2
WotNot is a no-code chatbot platform companies can use to automate customer interactions. The tool allows you to create customizable chatbots (they can also be AI-enhanced) you can use on several different communication channels.
Key Features
Integrations
WotNot connects to many well-known tools, including HubSpot, Salesforce, Google Calendar, Zendesk and Zoho CRM. The platform also provides a Zapier integration.
User ratings
G2: 4.6
Capterra: 4.6
Image source: G2
Pricing
WotNot has five pricing plans:
Image source: WotNot
Zendesk
Image source: Zendesk
Zendesk Support Suite is a powerful, omnichannel system that allows businesses to automate customer service tasks and optimize their operations in this area to provide a seamless, integrated support experience for their users.
Key Features
Integrations
Zendesk integrates with a large number of other systems, including Harvest, Shopify, Slack, Asana, Linear and many others.
User ratings
G2: 4.3
Capterra: 4.4
Image source: G2
Pricing
Zendesk support suite has three pricing plans:
The prices are with annual billing (there’s no monthly option). There’s also a 14-day free trial.
Image source: Zendesk
Drift
Image source: Shulex VOC blog
Drift is a conversational marketing platform that leverages artificial intelligence to engage with website visitors in real time. While it doesn’t focus on customer service, the chatbots you build with it can also be used for this purpose.
Key Features
Integrations
You can connect Drift to various other tools, such as Microsoft Teams, RollWorks, Google Marketing Platform and Clearbit.
User ratings
G2: 4.4
Capterra: 4.5
Image source: G2
Pricing
Drift has two plans – Advanced and Premier – but the company doesn’t disclose pricing details on the website. However, this is an enterprise-centered solution that can be costly for small businesses.
Genesys
Image source: G2
Genesys is a customer experience (CX) and contact center platform. It provides tools to optimize your business communications (including useful AI enhancements).
Key Features
Integrations
Genesys integrates with over 600 tools, including Zendesk, Salesforce, ServiceNow and Jira.
User ratings
G2: 4.3
Capterra: 4.4
Image source: G2
Pricing
Genesys has three pricing plans:
These prices are with annual billing. There’s also a 14-day free trial.
Image source: Genesys
Tidio
Image source: G2
Tidio is a customer service platform that helps businesses enhance customer support via live chat, AI-powered chatbots, and automation tools.
Key Features
Integrations
You can integrate Tidio with other systems like Shopify, WordPress, Magento, BigCommerce and HubSpot. There’s also a Zapier integration.
User ratings
G2: 4.7
Capterra: 4.7
Image source: G2
Pricing
Tidio has four plans with pricing dependent on the number of conversations (the prices below are with 100 conversations selected).
Image source: Tidio
The prices above are with monthly billing (you get two months free with annual). However, they are just for the core functionalities. With all but the most expensive plan, the AI chatbot and the Flows module must be bought separately at €39/month (for 50 conversations) and €29/month (for 2000 visitors – the first 100 are free). There’s also a 7-day free trial.
Image source: Tidio
LivePerson
Image source: G2
LivePerson is a conversational cloud platform that uses AI-powered chatbots. They work alongside a human customer service team to provide personalized 24/7 help.
Key Features
Integrations
LivePerson integrates with many other systems, such as Salesforce, Zendesk, NetSuite and Microsoft Dynamics.
User ratings
G2: 4.2
Capterra: 4.4
Image source: G2
Pricing
LivePerson has three pricing plans – Bronze, Silver and Gold – but doesn’t disclose pricing details on the website.
Sprinklr
Image source: G2
Sprinklr is a customer experience management platform that provides tools for managing customer experiences and interactions.
Key Features
Integrations
Sprinklr integrates with various other solutions, including Microsoft Dynamics, Netomi, Okta, Power BI and Salesforce.
User ratings
G2: 4.4
Capterra: 4.2
Image source: G2
Pricing
Sprinklr offers two pricing plans:
There’s a 30-day free trial and a 20% discount with annual billing.
Image source: Sprinklr
Tool name | Features | Free Trial | Pricing | Average user ranking |
Intelswift |
| 21 days | From $19/month, $10/month for each extra seat | 5.0 |
Intercom |
| 14 days | From $39/seat/month | 4.5 |
Trengo |
| 7 days | From $138/month (5 users) | 4.2 |
Customerly |
| 14 days | From €9/month | 4.5 |
Kustomer |
| N/A | From $89/month/user | 4.5 |
Freshworks |
| 14 days | From $35/agent/month | 4.4 |
HelpCrunch |
| 14 days | From $12/month | 4.7 |
Chatfuel |
| 7 days | From $19.99/month | 4.4 |
WotNot |
| Free plan | From $99 | 4.6 |
Zendesk |
| 14 days | From $19/agent/month | 4.3 |
Drift |
| N/A | N/A | 4.4 |
Genesys |
| 14 days | From $75/user/month | 4.3 |
Tidio |
| 7 days | From $29/month | 4.7 |
LivePerson |
| N/A | N/A | 4.3 |
Sprinklr |
| 30 days | From $249/seat/month | 4.3 |
Customer service automation software can make a night and day difference for a business, and this is especially true in the age of AI when LLM-based bots can converse with humans and solve many of their issues without human intervention. However, the sheer number of solutions on offer is staggering – some just provide tools for building custom bots, others offer analytics, AI assistance for employees and more.
If you’re looking for an easy-to-use solution with powerful AI capabilities (especially when it comes to the Copilot implementation), and powerful, easily configurable integrations, Intelswift is one of the best choices out there – it's bound to improve your customer service quality.
Interested? Try Intelswift now (no credit card details necessary) by signing up or scheduling a demo if you want to see our software in action!
Can you automate customer service?
You can automate customer service using chatbots, AI-driven helpdesk software, and automated response systems. Platforms such as our Intelswift provide these features and more.
What is an automated system for customer service?
Automated customer service lets businesses manage customer inquiries and support routine tasks without human intervention – while customer service agents deal with more serious issues.
What software is used for customer service?
There are many customer service platforms. One potential option is Intelswift, which offers great ease-of-use, powerful AI capabilities (including a great Copilot implementation), and a rich suite of one-click integrations.
Which CRM has the best customer service?
It depends on your exact needs and requirements. Zendesk, Freshdesk, and Zoho Desk are often mentioned as solutions that provide good customer service. Moreover, if the quality of customer service is important to you, you can invest in a tool like Intelswift, which not only provides top-notch customer service but also allows you to improve yours. The solution also connects to well-known CRM systems, like HubSpot and Salesforce.