12 Best Intercom Alternatives For Customer Support in 2024

Looking for Intercom alternatives to boost customer support? Here’s an overview of the top 12 picks to help you find the best one for your business

By Intelswift Team
October 25, 2024
15 min read

Intercom is a good customer messaging tool that helps businesses connect with their audience through chat, email and automated messages. Companies use it to provide personalized and efficient customer service.

However, Intercom isn’t necessarily the right choice for every company. Many find it too expensive, and user reviews point out the learning curve and performance issues.

Fortunately, it also isn’t the only option.

In this article, we look at the top 12 Intercom alternatives. We’ll break down their features, pros and pricing. Plus, you’ll get a clear view of their user ratings to help you pick the best fit for your business.


Why you might want to consider Intercom alternatives?

Here are some reasons companies are looking for Intercom alternatives.


High cost

Intercom can be expensive, particularly for smaller businesses with limited budgets.

The more agents you bring on, the faster those costs add up. And as your business grows, it becomes harder to predict what you’ll end up paying since there are extra charges for each conversation you receive.

There’s also different pricing for “full” and “lite” seats. Full seats give users complete access to all the plan’s features, while lite seats offer only partial access. However, the pricing isn’t clearly laid out, making it hard to know precisely how much you’ll pay. Plus, you’ll need to decide who gets full access and who only needs limited features. This adds complexity when managing costs and choosing plans.


Complicated use

Intercom’s interface can feel overwhelming, especially at first. It’s loaded with features, so finding your way around isn’t always easy. Many new users struggle to get the hang of it and may need serious training.


Performance issues

Intercom sometimes has some glitches and bugs. It also has limited reporting capabilities. This might slow things down and mess with your workflow. Reports might not be as detailed or as accurate as expected.

On top of that, fixes for these issues take time, which can be frustrating.


Challenging integrations

Connections with systems like HubSpot and Jira can be a hassle and feel limited. Data syncing doesn’t always work smoothly, and not all fields are configurable. So, you'd likely need to manually configure the tools, which takes time and may require technical knowledge or hiring a developer.

This adds complexity to the setup and can make your costs even higher.


12 Best Intercom alternatives

1. Intelswift

Intelswift customer service software – one of the best Intercom alternatives

Image source: Intelswift


Intelswift is an AI-powered customer service platform that boosts your team’s efficiency and customer engagement.

You get an easy to setup and use software dedicated to streamlining customer interactions. Automate repetitive tasks with visual workflow builders, provide FAQ answers and transfer high-intent leads to sales teams seamlessly and accurately every single time.

With Intelswift, your teams can collaborate, deliver exceptional customer service and boost sales—all within a single platform.

You get AI-powered insights from analytics and customer interactions. This way, your support teams can resolve issues faster and more accurately. Another AI-powered support comes through AI Agents that handle inquiries 24/7 and ensure no question goes unanswered and no lead is lost.

Intelswift lets you create a unique experience for each customer. With personalized product recommendations, you can offer targeted suggestions that make their experience even better.

You can also check out most of Intelswift’s features for free—a rare offer among customer service platforms.


Key Features

  • AI Agents: Ensure lightning-fast, precise, and consistent responses to your customers 24/7.
  • Live Chat: What’s more frustrating than a chatbot that can’t answer your question? Avoid this with Intelswift’s Live Chat feature. It provides real-time, immediate support and ensures customers always get the help they need. If the AI agent can’t handle a query, it creates a ticket and transfers the conversation to a human agent.
  • Analytics tools: Use Intelswift’s intuitive dashboard to monitor every customer interaction. Spot patterns in your daily conversations and make smart, data-driven decisions with the help of AI insights.
  • Lists and segments: Group your customers into segments that share common characteristics and then match your strategies to fit the specific needs of each segment.
  • AI Copilot: Understand your customers better than ever. The AI Copilot identifies anomalies in conversations with customers, creates reports and forecasts data. There’s no need to buy yet another business tool. Intelswift is your all-in-one AI customer service software.

Pros

  • Intelswift is feature-packed yet affordable, making it a good choice for businesses with tight budgets.
  • It is simple to set up and use, with a user-friendly interface.
  • Intelswift enables fast lead response times, improving customer engagement.
  • Intelswift has powerful features like Live Chat, AI Copilot, chat widget and more.
  • The platform provides efficient automated follow-ups, ensuring consistency.

Customer opinions

Intelswift scores 5 out of 5 stars on Producthunt.

Intelswift delivers seamless customer experience

Image source: G2


Pricing

  • Free trial: 21 day Business plan free trial
  • Personal plan: $19/month
  • Pro: $49/month
  • Business: $125/month
  • Special Startup Offer: $7/month

Any plan goes with 1 seat. You can add extra seats and extra conversations any time. It costs $10/per seat and $7 per 100 conversations.


2. Zendesk

Zendesk customer service software

Image source: Zendesk


Zendesk is a well-known customer service platform that helps businesses manage interactions through a shared workspace. Customer service teams can handle interactions from a shared inbox. They can track SMS, calls, and emails and set up automations.

Zendesk also includes AI features that help create knowledge base articles and send automatic responses to customers.

On the flip side, similarly to Intercom, Zendesk can be pricey for smaller businesses. It also has a steep learning curve and might be challenging to optimize for your business without some technical knowledge.


Key Features

  • Multi-channel support: Zendesk allows you to handle customer inquiries via chat, email, phone, and social media all in one place.
  • Customizable help center: You can create a self-service help center and knowledge base for customers to find answers independently.
  • AI-powered bots: Zendesk uses artificial intelligence to automate responses and provide quick solutions to common issues.
  • Ticket management: The desk software offers ticket management features like custom ticket statuses and ticket triggers to help support teams track, prioritize, and resolve customer requests efficiently.
  • Customer insights and analytics: Zendesk provides detailed analytics and reporting tools. They offer insights into customer interactions, agent performance, and overall support effectiveness.

Pros

  • Zendesk grows with your business and can handle increasing customer support needs.
  • It integrates with many other tools and systems.
  • It offers automation options to streamline customer support processes.

Customer opinions

Zendesk has 4.3 out of 5 stars on G2.

Review of Zendesk customer relationships platform

Image source: G2


Pricing

Zendesk For Sales:

  • Sell Team: $19/month
  • Sell Growth:Sell Growth: $55/month
  • Sell Professional: $115/month

Zendesk For Service:

  • Suite Team: $55/month
  • Suite Growth: $89/month
  • Suite Professional: $115/month
  • Suite Enterprise: Custom

3. Freshdesk

Freshdesk customer service software

Image source: Freshdesk


The next Intercom alternative is Freshdesk. It’s a customer support software designed to help businesses manage customer queries across multiple channels, including email, chat, phone and social media.

Freshdesk offers useful automation tools. It can automatically assign tickets to the right customer support agents based on their skills. You can also set up automatic email updates to inform customers and agents about ticket progress.

While the platform unifies communication across channels, support agents’ experience is still fragmented. They have to switch between different interfaces for chat and phone tickets. Reporting tools are also limited and tricky to use. Plus, updating or editing the help center can be challenging and often requires technical knowledge or support.


Key Features

  • Omnichannel support: Manage all your customer relationships in one desk software. Freshdesk lets you centralize emails, phone calls, live chat, and social media interactions.
  • Ticketing system with automation: Organize and prioritize customer inquiries with a unified inbox, collision detection, and SLA management.
  • Self-service portals and knowledge bases: Create and update self-service resources on the go. Agents can quickly convert their responses into knowledge base articles.
  • Collaboration tools: The platform provides collaboration tools for support teams, such as shared inboxes, team huddles, and internal notes.

Pros

  • Freshdesk is known for its straightforward setup and intuitive user interface.
  • Automation features help reduce manual work and improve efficiency.
  • The self-service portal empowers customers to find solutions independently.

Customer opinions

Users rate Freshdesk with 4.4 out of 5 stars.

Freshdesk customer opinion

Image source: G2


Pricing

  • Free: $0/month
  • Growth: $15/month
  • Pro: $49/month
  • Enterprise: $79/month

4. Drift

Drift (Salesloft) marketing, sales, and chatbot platform

Image source: Salesloft


Drift, now under the Salesloft platform, is a popular tool known for its conversational marketing and sales tools. It helps businesses connect with website visitors and potential customers in real-time via messaging.

It does so with live chat and AI-powered chatbots. Businesses get the ability to transfer customer requests from chatbots to human support agents, as well as access to advanced reporting and customizable workflows.

However, Drift lacks native email marketing and knowledge base options. Some users report a decline in support quality over time and find the AI's responses somewhat basic. The platform is also considered challenging to learn.


Key Features

  • Live chat and chatbot capabilities: Drift allows businesses to interact with website visitors instantly through live chat. Like Intelswift, its AI-powered chatbots handle routine inquiries, freeing human workers to focus on more complex tasks.
  • Automated meeting scheduling: Drift makes it easy for visitors to schedule meetings directly from the chat interface, reducing back-and-forth emails and improving scheduling efficiency.
  • Account-based marketing tools: Drift offers tools to help businesses target specific accounts with personalized messages.
  • Conversational marketing: The platform uses conversational marketing techniques to create personalized, one-on-one experiences with potential customers.
  • Lead routing and qualification: Drift’s intelligent lead routing ensures leads are directed to the right sales reps based on predefined criteria and chat interactions.

Pros

  • Drift’s live chat and AI chatbot features provide advanced, customizable conversational experiences.
  • Businesses can customize Drift’s chatbots to meet their needs, creating a personalized support and user experience.
  • Automated lead routing ensures high-quality leads are quickly sent to the right sales representatives.
  • Integrations with email and calendar tools facilitate seamless follow-ups and meeting scheduling.

Customer Opinions

Drift’s G2 score is 4.4 out of 5.

Drift customer opinion

Image source: G2


Pricing

Drift pricing is available only upon request.


5. HubSpot Service Hub

HubSpot Service Hub helps support teams manage customer inquiries

Image source: Hubspot


HubSpot Service Hub is a comprehensive customer service platform that is part of the larger HubSpot ecosystem. It helps businesses manage customer support, track interactions, and improve overall customer satisfaction by integrating with HubSpot’s CRM, offering a unified view of all customer experiences and interactions.

Businesses can connect HubSpot Service Hub with Facebook Messenger and use its conversational bots and customer portal. It also offers live chat, email automation, and a ticketing system.

This handy system has a notable drawback. When you resolve a support ticket, it doesn’t automatically close the related email conversation. Your team must manually close both the ticket and the email thread, which can disrupt the immediate support workflow and cause confusion if left open.


Key Features

  • Integrated CRM and customer support tools: HubSpot Service Hub seamlessly integrates with HubSpot’s CRM and provides a smoother experience.
  • Ticketing system: It provides an active ticketing system to manage and track customer inquiries and resolve issues efficiently.
  • Knowledge base: The platform allows businesses to create a comprehensive knowledge base.
  • Customer feedback tools: HubSpot Service Hub offers tools for collecting and analyzing customer feedback, such as customer satisfaction surveys and NPS (Net Promoter Score) tracking.
  • Live chat and bots: The platform offers live chat and chatbot features for real-time support, automating responses to common queries.

Pros

  • If a business already uses HubSpot’s marketing, sales, or CRM tools, the Service Hub integrates smoothly, providing a unified experience.
  • The platform is known for its intuitive and easy-to-navigate interface.
  • It offers powerful automation features that help streamline customer support workflows and improve efficiency.

Customer Opinions

HubSpot Service Hub scores 4.4 out of 5 stars on Capterra.

HubSpot Service Hub user review

Image source: Capterra


Pricing

InBoxiduals and Small Teams:

  • Free Tools: $0/month
  • Service Hub Starter: $15/month
  • Starter Customer Platform: $15/month
  • Service Hub Professional: $90/month

For Businesses and Enterprises:

  • Service Hub Professional: $90/month
  • Service Hub Enterprise: $150/month

6. Help Scout

Help Scout customer communication platform

Image source: Help Scout


Next on our list of the best Intercom alternatives is Help Scout. It’s a customer support tool that works well for teams managing customer support mainly through email.

Help Scout provides a shared inbox for team collaboration and a knowledge base for self-service customer support channels. It also features automation tools to simplify ticket management and AI that helps summarize conversations and write responses.

However, Help Scout has some limits on customization for help docs; you can’t change their look or functions as much as you might like. Another potential issue is that detailed reporting is only available in the pricier Pro and Plus plans.


Key Features

  • Email-based support: Help Scout offers a centralized inbox to manage and respond to customer emails.
  • Live chat and knowledge base: It provides real-time support through live chat and offers a knowledge base for self-service, allowing customers to find answers independently.
  • Customer management tools: The platform maintains detailed records of all customer interactions and provides tools for customer relationship management like chat satisfaction ratings and open tracker that tells you whether a customer opened a message you sent them.
  • Reporting and analytics: Help Scout includes good reporting tools to provide insights on team performance, productivity, and customer satisfaction.
  • Automation and workflows: It automates repetitive tasks to increase efficiency, with customizable workflows to manage support tickets and customer inquiries.

Pros

  • A user-friendly interface that is easy to navigate and implement, even for those with limited technical skills.
  • This tool specializes in handling email support. It’s ideal for businesses that rely heavily on email communication.
  • It also offers competitive pricing plans for SMBs.

Customer Opinions

Help Scout’s score on G2 is 4.4 / 5.

Help Scout review

Image source: G2


Pricing

  • Standard: From $68/month
  • Plus: From $180/month
  • Pro: From $765/month

7. LiveChat

LiveChat – another Intercom alternative

Image source: LiveChat


LiveChat is a customer engagement platform that simplifies real-time customer communication. As you can guess by the name, it offers live chat software. But it’s not just for this one purpose. LiveChat also has advanced reporting and analytics, interactive pop-up chats that prompt user interactions, and conversation management features.

However, the platform can be pricey for smaller businesses, and setting it up can be complex and often requires tech support. There’s no free version available, and extra features like chatbots and a knowledge base are only accessible as additional paid services.


Key Features

  • Real-time chat and messaging: LiveChat offers a handy message sneak peek feature that lets you see what customers are typing before they send it. It also lets you save responses and tag chats for easier organization.
  • Ticketing system: Categorize tickets, assign them to specific agents or groups and track their statuses from one organized platform.
  • Integration with various tools: LiveChat integrates with multiple tools, including CRM systems like Salesforce, HubSpot, and Zoho.

Pros

  • This tool has an intuitive and easy-to-navigate interface. It's accessible to users of all skill levels.
  • LiveChat includes many integrations with popular tools.
  • Its customer support is rated highly by users on review sites.

Customer Opinions

Users rate LiveChat with 4.5 out of 5 stars on G2.

Customer experience with Live Chat Intercom alternative

Image source: G2


Pricing

  • Starter: $20/month
  • Team: $41/month
  • Business: $59/month
  • Enterprise: Custom

8. HelpCrunch

HelpCrunch – an Intercom alternative

Image source: HelpCrunch


HelpCrunch is an Intercom alternative with a shared inbox that helps you manage customer chats, emails, and social media messages all in one place. The platform includes AI tools to assist with your inbox and knowledge base, and there’s an AI chatbot coming soon.

HelpCrunch also keeps track of important customer details like location, website visits, and preferences. It lets agents tag, assign, and merge conversations to keep things organized. On the downside, the AI chatbot features are still evolving, and there are no built-in analytics for website visitors. This means you’ll need another platform to get those important insights.


Key Features

  • Live chat software: HelpCrunch provides real-time customer support with manual and AI-assisted reply editing and canned responses.
  • HelpCrunch inbox: Manage client messages on the go with HelpCrunch’s mobile app. It helps you receive instant notifications and keep track of all conversations.
  • Pop-ups and forms: Businesses can create on-site pop-ups and forms. No code is required.
  • Knowledge base: HelpCrunch’s knowledge base software streamlines customer support with an organized help center. Its AI editor makes creating and managing content easy, helping businesses lower the number of service requests.

Pros

  • This tool seamlessly connects with social media channels, including Telegram and Viber.
  • It includes an AI-driven shared inbox and knowledge base.
  • HelpCrunch also has a customizable chat widget.

Customer Opinions

HelpCrunch’s score on G2 is 4.7 out of 5.

Customer experience with HelpCrunch

Image source: G2


Pricing

  • Basic: $12/month
  • Pro: $20/month
  • Unlimited: $495/month

9. ChatBot

ChatBot – Intercom alternative

Image source: ChatBot


ChatBot is another good alternative to Intercom. It's a messaging platform that easily integrates with Facebook Messenger and Slack. ChatBot can provide live chat, but this feature comes with an additional cost.

The platform’s visual builder makes designing conversation flows simple. ChatBot also includes a knowledge base feature, though it requires a separate subscription.

This tool can be difficult to learn. Many users report that the Learning Academy and help topics don’t provide enough guidance. Users often struggle to set up and train chatbots.


Key Features

  • AI support: Businesses can automate customer queries, generate chatbot responses, and maintain a natural conversation flow.
  • ChatBot training: Review and refine the AI bot’s responses to help it learn and provide better answers over time.
  • Reports: Track chat trends and user activity to identify common requests and efficient customer interactions.
  • Live chat automation: Automate live chat and set up transfers to human customer support agents when necessary.

Pros

  • ChatBot offers pre-designed bot templates.
  • It has a helpful and responsive support team.
  • Users can customize chatbots extensively.

Customer Opinions

Customers rate ChatBot with 4.7 out of 5 stars on Capterra.

Customer experience with ChatBot

Image source: Capterra


Pricing

  • Starter: $52/month
  • Team: $142/month
  • Business: $424/month
  • Enterprise: Custom pricing

10. Quickchat AI

Quickchat AI Intercom alternative

Image source: Quickchat AI


Quickchat AI offers businesses a conversational chatbot that feels human-like, automates customer support, and streamlines tasks. It allows companies to build and customize AI assistants tailored to your brand. Teams can also build and manage internal knowledge bases.

The platform offers custom features, integrations, and API access. Businesses also get a dedicated implementation assistant for a smooth setup and ongoing support. Quickchat AI enables companies to provide 24/7 support via email, Slack, Zoom, and phone.

However, Quickchat’s customization might feel limited for more specific needs, and it doesn’t offer mobile app tracking or AI-driven analytics, which could be a downside if you’re looking for more in-depth insights.


Key Features

  • Customizable AI assistants: You can tailor the assistant’s goals and tone of voice.
  • Message sources: This is the newest Quickchat AI update. It lets you view which knowledge base entry was used to answer a question.
  • Multilingual support: Quickchat AI lets you offer support in 100+ languages. For example, the AI can automatically switch to German if a user types in German.
  • Human handoff: If the AI can’t handle a question, it will pass it over to a live agent.

Pros

  • Quickchat AI allows businesses to align the chat widgets and AI assistants with their brand.
  • It has an intuitive interface.
  • The bot can reference specific paragraphs from your knowledge base when generating responses.

Customer Opinions

Quickchat AI has 3.5 out of 5 stars on G2.

Customer experience with Quickchat AI

Image source: G2


Pricing

  • Basic: $29/month
  • Essential: $82/month
  • Professional: $315/month
  • Business: $565/month
  • Custom: Custom pricing available

11. Chatfuel

Chatfuel – Intercom alternative

Image source: Chatfuel


Chatfuel is an Intercom alternative that automates business communication. Its AI tools let businesses handle conversations on various social media platforms like WhatsApp, Facebook, and Instagram.

The AI can assist with booking appointments, answering FAQs, qualifying leads, and providing product recommendations. Businesses can also send personalized messages in response to abandoned carts or to drive sales and collect feedback.

However, Chatfuel also has some limitations. It doesn’t offer live chat support nor AI-driven insights. You also can’t customize the dashboard to your specific needs. Another potential limitation is poor documentation. For example, there’s no support for subroutines, which can limit complex task automation.


Key Features

  • ChatGPT integration: Chatfuel’s bots are powered with ChatGPT, enabling smooth, human-like conversations that feel natural to customers.
  • Abandoned cart recovery: Send tailored messages that bring back customers and recover lost sales from abandoned shopping carts.
  • Sales assistance: Chatfuel’s AI tool gives personalized product recommendations, answers queries, and even completes transactions. It also promotes additional products through upselling and cross-selling.
  • A/B testing: Test different message variations, gather insights, and fine-tune your strategies.

Pros

  • Chatfuel includes helpful features for upselling, cross-selling, and re-engagement.
  • It has an easy-to-use interface.
  • Customers are happy with the customer support they get.

Customer Opinions

Chatfuel scores 4.4 out of 5 on Capterra.

Customer experience with Chatfuel

Image source: Capterra


Pricing

  • Business: From $19.99 for 1,000 conversations/month (the price varies based on the number of conversations. Each extra conversation is $0.02.)
  • Enterprise: From $300

12. WotNot

WotNot – Intercom alternative

Image source: WotNot


The WotNot chatbot platform offers chat widget capabilities and connections with channels on social media platforms like WhatsApp and Facebook. It comes with a no-code bot builder and lets you create unlimited bots. Plus, it supports lead generation and even hotel room bookings.

Businesses can also set up a helpful knowledge base so their customers can find answers on their own. WotNot’s AI chatbots handle common questions and automate tasks, stepping in when human agents are busy.

But, there are a couple of things to watch out for. WotNot doesn’t offer AI-driven insights, so you might need another tool to get those. Also, integrating WotNot with your existing systems and third-party apps can be a bit tricky and time-consuming.


Key Features

  • Bot builder: WotNot’s no-code bot builder lets teams create chatbots quickly and easily.
  • AI studio: Create ChatGPT-like chatbots and train them on your website and documents.
  • Live chat: Handle conversations from the web, SMS, WhatsApp, and Facebook in one place and use lead forms and saved replies for easier chat management.
  • WhatsApp chatbot: Create a WhatsApp chatbot with a no-code builder.

Pros

  • Creating chatbots quickly is easy, with no coding knowledge required.
  • There are extensive customization and training options available for chatbots.
  • WotNot has a helpful customer support team.

Customer Opinions

Users rate WotNot with 4.6 out of 5 stars on G2.

WotNot customer opinion

Image source: G2


Pricing

WotNot offers the following pricing tiers:

  • Free: $0/month
  • Starter: $99/month
  • Premium: $299/month
  • Ultimate: $899/month

12 Best Intercom alternatives

Tool
Key Features
Free Trial/Plan
Starting Price

Intelswift

  • AI Agents
  • Live chat
  • Analytics
  • Lists and segments
  • AI Copilot
  • Omnichannel support
  • Customizable dashboards

21-day free trial

$19/month or $7/month for startups

Zendesk

  • Multi-channel support
  • Customizable help center
  • AI Bots
  • Ticket Management
  • Analytics

14-day free trial

$19/month/agent

Freshdesk

  • Omnichannel Support
  • Ticketing
  • Self-service Portals
  • Collaboration Tools
  • Reporting

14-day free trial

$15/month/agent

Drift

  • Live chat and chatbots
  • Automated scheduling
  • Account-based marketing
  • Conversational marketing

N/A

N/A

HubSpot Service Hub

  • Integrated CRM
  • Ticketing
  • Knowledge base
  • Feedback tools
  • Live chat and bots

Free plan

$15/month

Help Scout

  • Email support
  • Live chat
  • Knowledge base
  • Customer Management
  • Reporting
  • Automation

15-day free trial

$68/month

LiveChat

  • Real-time chat
  • Ticketing
  • Multiple integrations

14-day free trial

$20/month

HelpCrunch

  • Live chat
  • Pop-ups and forms
  • Knowledge base

14-day free trial

$12/month

ChatBot

  • AI support
  • Reports
  • Live chat automation

14-day free trial

$52/month

Quickchat AI

  • Customizable AI assistants
  • Multilingual support
  • Human handoff

7-day free trial

$29/month

Chatfuel

  • ChatGPT Integration
  • Abandoned cart recovery
  • Sales assistance
  • A/B testing

7-day free trial

$19.99 for 1000 conversations

WotNot

  • Bot builder
  • Live chat
  • WhatsApp chatbot

Free plan

$99/month



Choose the Best Intercom Alternative

To pick the best Intercom alternative, start by analyzing your business’s needs and goals. Consider the features, ease of use and pricing you need.

But most importantly, ask yourself: Do you need just a messaging tool or a complete solution to boost your entire customer service experience?

We’re talking about delivering relevant customer data, offering personalized product recommendations and ensuring your most valuable leads are always close to your offerings.

If that sounds like what you’re looking for, Intelswift has it all. 

It’s a powerhouse for customer service, giving you everything you need to build and maintain great customer relationships. Intelswift offers a single customer relationship management platform with easy-to-set-up workflow automation, reliable live chat capabilities and powerful AI insights and forecasts.

Curious to see it in action?


FAQs

What is better than Intercom?

Intelswift is a better platform than Intercom if you want an all-in-one solution for customer service. It lets you set up messaging automation, streamline support tasks with AI-powered chatbots and get insights into your customer engagement and services—all from one platform.

Is there an app that works like Intercom?

Intelswift is a platform similar to Intercom but with a free plan and more budget-friendly pricing. It’s an Intercom alternative that's easier to use and features an AI Insights Copilot that spots issues in support conversations and provides precise data forecasts. This helps you make smart, data-driven decisions and better manage your customer support.

Can I use Intercom for free?

You can try Intercom for free for 14 days, but you will need to upgrade to a paid plan after the trial.

Is Intercom similar to Zendesk?

Yes, Intercom is similar to Zendesk, but the two tools focus on slightly different aspects. Zendesk’s main feature is the ticketing system, while Intercom’s key advantage is real-time customer communication channels.