Customer Service Software Powered by AI
Automate routine tasks, empower agents in every conversation, handle more inquiries, and boost customer satisfaction
Trusted by businesses across multiple industries
Make customer communication easy and enjoyable
"With the multichannel inbox, we quickly receive all customer messages, we can sort them, create segments, store contact details, and keep chat history. It's only been a few months, and we're already seeing results."
Roman
Customer Support ManagerTernopiloblgazzbut
G2
Capterra
Trustpilot
Software AdviceG2CapterraTrustpilotSoftware Advice
Integrations and expanded capabilities
A professional customer support platform should not force you to rebuild everything from scratch. It should simply fit into your existing setup and enhance your workflow. Intelswift easily integrates with your familiar software, supporting popular CRMs, telephony systems, and marketplaces. This means all order and conversation data is automatically organized into the right folders, and your workflow becomes streamlined from day one.
Efficient software for increased revenue
Get satisfied customers who keep coming back to you again and again.
80%
of customer inquiries are handled automatically
The AI agent handles over 80% of inquiries. It automatically responds and updates information in the company’s internal systems. This reduces the workload on human agents. Agents can focus on valuable interactions with customers.
+32%
increase in website conversion
The AI agent provides instant personalized responses and recommendations for products or services.
+50%
operator efficiency
The AI assistant (Co-pilot) helps empower human operators. It provides prompts or response scripts, which boosts the support team’s efficiency.
-45%
reduction in support costs
The AI agent handles inquiries at a lower cost per hour than a human agent. And the AI assistant helps boost agent efficiency. Thanks to the system’s prompts, an agent can resolve more inquiries than if they were writing responses on their own. This way, you save on staffing costs.
Ready to make your support team efficient?
Free consultation.
Book a call or call us via telephone: +38 (098) 439 06 64
Why businesses choose Intelswift
- High-quality AI
- Easy to get started
- AI agents work across multiple channels
- AI agents for chat and phone support—all in one place
- Integrations with your favorite platforms
- Support and maintenance
- Transparent pricing
- Data migration assistance
A set of features for an efficient customer support service
AI chatbot
Learns on your company data and replies to customers.
AI agents
Serves 24/7, close chats, resolve complex customer issues
Shared inbox
Here is your all-in-one inbox for all customer help requests, regardless of the original channel, with shared access for all support team agents.
Tickets
Resolve complex cases faster with smart ticket workflows.
Knowledge base
Benefit from simple access to a self-service system to find and double-check information, which will lead to faster issue resolution in the long run.
AI assistant (Copilot)
Automate your ticket management and free resources to scale other functionalities in your company.
Analytics for customer support
The use of our AI chatbot allows for the gain of unique insights about end-user behavior patterns and using those to elevate your customer service software’s accuracy and reliability.
AI Voice bot
Answers calls, consults customers, and routes calls to the appropriate specialist.
Want to see how the platform works for your business?
Read our blog
April 2, 2026
Key performance indicators (KPIs) for support teams: how to measure the seemingly elusive
Businesses now understand that delivering an exceptional customer experience (CX) is essential for competitiveness. While there are various approaches, the true state of affairs can only be assessed through concrete metrics. To this end, a wide range of metrics are tracked.
Margaryta Chistik
Content Manager at Intelswift
April 2, 2026
Top 8 AI chatbots for websites: review and comparison
In 2026, customer service is no longer about waiting on hold — it’s about instant solutions. Modern AI has become that tireless partner that handles up to 70% of common questions while you sleep. This is a game-changer: customers get answers in seconds, and your team can finally breathe a sigh of relief and tackle complex tasks that require human empathy.
Margaryta Chistik
Content Manager at Intelswift
April 2, 2026
Omnichannel in simple terms: what it is and how it saves customer service
According to researches, companies with strong omnichannel support retain an average of 89% of their customers. Those who ignore this approach retain only 33%. We’ll break down what omnichannel really is, how it works, and why even a strong support team loses its audience without it.
Viktoria Kharzhevska
Content Manager