AI assistant — A smart helper for your support team

There is no need to waste time choosing the right words anymore — your assistant will do it for you. Just enter a few short points in the system, and it will instantly turn them into a polite and meaningful message for the customer.

Your Swift Copilot will make the texts in the knowledge base easier to understand and more professional. It will check them for errors, change the tone of the conversation into a more friendly one, or structure complex instructions for better readability.

Communicate with customers from anywhere in the world without language barriers. The AI assistant instantly translates the customer’s message into your language and your reply back into the customer’s language. This allows you to provide world-class support without hiring translators or wasting time copying text into third-party services.

Upon a human agent’s request, the AI assistant will perform a task: refund a customer for a product, find information about a customer or order in the CRM, create an invoice, and more.While AI agents work independently with customers, the AI assistant acts as an operator’s helper, always ready to assist upon request.

Ask the AI assistant to generate a report on key metrics, such as FCR (first-contact resolution), SLA (service level agreement), or AHT (average handle time). Simply enter a prompt (follow the instructions) and the AI assistant will generate the report and send it to analytics.

The AI assistant will generate 48-hour forecasts for metrics such as SLA (service level agreement violations).